eSevaFor Veterans By Veterans
eSevaTerms of Reference:
1. It is mandatory for the patient to be reviewed by the doctor for regulation of doses of medicines after three months.
2. Medicines may be given for 3 months subject to endorsement of medical officer / specialist of Polyclinic that “No review required for 90 days”.
3. Supply of 90 days medicines is generally restricted to 30 days due to issues of provisioning for due to non availability of funds, stocking space in pharmacies and related matters at the discretion of the SEMO / OIC Polyclinics.
Status
The Central Org ECHS have been continually working to improve the quality-of-service delivery to beneficiaries as facilities and processes have evolved based on stakeholder feedback. Major initiatives toward home delivery and even home prescription are n the horizon : –
1. Central Org ECHS letter No B/49709-Gen/AG/ECHS/2024 of 16 Oct 24 planed a three month trial for Home Delivery of Medicines from 38 x ECHS Polyclinics through individual Ex Servicemen (ESM) as Village Level Entrepreneurs (VLEs) hosted from a Common Service Centre (CSE). Trial results are awaited. The veterans cooperative looks to ameliorate the the use of an individual ESM as VLE that has a risk of interruption of service (say, ill health / inevitability of death) for this important task. An institutionalized organization (say, a SHG / cooperative) would be more robust and assure quality of service and this is where the IVC steps in.
2. Central Org ECHS Minutes of Meetings No B/49709-League/AG/ECHS/2024 dated 31 Dec 24 between MD ECHS and ESM Organizations are extracted below:
(a) Para 3(a) of the minutes clarifies that beneficiaries availing SeHAT OPD (tele consulting) will have prescribed medicines delivered to their homes, the latter, a service to have been trial evaluated at Para 1(a) above. This former marks a paradigm shift of digital transition to online registration and MO consulting without using the physical “ECHS Card”. Both these (tele-consult & home delivery) when implemented will be transformative in enhanced delivery of quality services.
(b) Para 5(d) of the minutes reiterates that SEMOs have been authorized to procure six months medicines and therefore MOs in ECHS polyclinics can issue three months medicines for chronic cases. The IVC is planning to assist the ECHS to alleviate the concerns of Ageing veterans who continue to brave urban crowd or rural distance, to an avoidable Q pe Q every month.
(c) Para 5(g) considers the establishment of a 24/7 Help Desk at Central Org ECHS. The IVC intends to open such a helpline including a SOS option to trigger from their phones.
(d) Para 6 accepts the need for setting up of ESM Cooperative helpdesks in ECHS Polyclinics for home delivery of medicines, assistance to out station patients, holistic delivery of nursing and physiotherapy as home services, etc. Significantly, this Para accepts and re-iterates the need for an institutionalized approach to overcome potential disruption of services for home delivery through one ESM as VLE (Para 1[a] above). IVC is now in the first trial in the Veterans Complex, ECHS BRV Polyclinic.
3. Central Org ECHS letter 8/49709-Gen/AG/ECHS/2025 dated 25 Jul 2025 now offers Home Delivery of Medicines, that too only NA medicines which is limited only to veterans above 70 years, white card holders and disabled war veterans. This undermines the scope of declarations in Para 1(a) and 1(b) by using individual VLEs for consolidation and delivery of medicines using Indian Postal Service which does not have a cold chain and therefore excludes cold chain medicines and an yet unknown limited budgetary allocation. The IVC can do the task of the VLE for this task.
4. PIB Release https://www.pib.gov.in/PressReleaseIframePage.aspx?PRID=2038966 dated 30 Jul 24 announces a Pilot Project for implementation of E-SeHAT for tele-consulting in 12 ECHS Polyclinics across India. While CDAC’s eSanjeevani developed by the CDAC is supposedly clocking over 300,000 tele-consulting everyday for CGHS and other civilian users, CDACs SeHAT for ECHS is awaited.
5. PIB Release https://www.pib.gov.in/PressReleaseIframePage.aspx?PRID=2180262 dated 17 Oct 25 announces pickup, booking, transmission, and doorstep delivery of medicines that are not available at ECHS polyclinics under Ex-Servicemen Contributory Health Scheme (ECHS). The service piloted in Delhi on 31st July 2025 expanded to the NCR region, covering Haryana and Uttar Pradesh delivering more than 1700 packets of medicines were delivered. This service will be available at the 458 polyclinics from 17th October 2025.
Positive Outcome for Indian Veterans Corp
1. Since the 1700 deliveries were made to only those above 70 and filtered to those who got NA, it is possible that the number of deliveries to those veterans not covered under the initiative will be happy to let IVC supply medicines for chronic ailments where the doctor has stated no review required for 90 days.
2. Detailed modalities are being planned to close the gap between SeHATs implementation during this trial stage.
3. We expect to formalize the SOPs for home delivery of medicines in the trial project and share the methodology for adaptation in other PCs.
Telemedicine : Terms and Conditions
Read the Ministry of Health, Govt of India Guidelines on Telemedicine
REGISTER into SeHAT OPD and check if your Personal Data (self and dependents) have been uploaded by Central Org ECHS. This is a very simple OTP based procedure on your registered phone. If not, please revert to us.
Who we are
We are Ex Service Men (ESM) working towards enhancing the quality of life of ageing veterans in our 2nd innings These are paid services at optimally low cost to be delivered through (ESM) Cooperative Societies being established in different States of India and later integrated into a Multi State Cooperative Society for optimizing best practices and standardization across India.
Our website address is: https://indianveteranscorp.in
What personal data we collect and why we collect it (View India’s Digital Personal Data Protection Act 2023)
Comments
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Media
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Contact forms
Your submitted data is stored in our database on a secured server in India and an email is sent to the submitter and the administrator for that form.
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Analytics
Who we share your data with
We do not share your data with any third parties except on need to know basis as per policies determining outsourced support for operations and regulatory requirements. Similar privacy policies apply to such companies with whom we share data.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
Contact information
Veteran Col RN Ghosh (Retd) is currently the Webmaster and may be reached at indianveteranscorp@gmail.com
Company contact details will be made available in the prospectus to be issued prior to Registration for Shares.
How we protect your data
Our site secured Secure Sockets Layer, a computing protocol that ensures the security of data sent via the internet by using encryption and server is protected with WF Firewall..
What data and breach procedures we have in place
Sensitive data includes information on financials, health, sexual orientation, genetics, transgender status, caste, political and religious belief. We do not source or store such data unless you have uploaded the same in comments / forms herein and that may be analyzed through our AI moderator for compliance to policies..
Critical data includes information that the government stipulates from time to time as extraordinarily important, such as military or national security data. We do not collect such data. However, the cooperative has some critical data needed towards it ethics policy
The third is a general category, which is not defined but contains the remaining data.
Data breaches are protected by server firewalls and Wordfence. However, your passwords are your responsibility and so please take care as these could enable hackers access to your data. It must also be known that even the World’s largest IT companies get hacked, and therefore we do not collect sensitive or critical data unless they are mandated for legal / regulatory purposes.
What third parties we receive data from
As per company operational requirements.
What automated decision making and/or profiling we do with user data
Data collected from our website is used automatically and manually be respective supervisors to deliver enhanced services to achieve customer satisfaction.
Verification tag:
Data Protection Bill requires that all digital companies must identify their users and tag them into three categories to reduce trolling (e.g., an anonymous user or a bot trying to incite violence by posting incendiary comments): Users who have verified their registration and display real names; users who have a verified registration but have kept their names anonymous; and users that have not verified registration. This is a first regulation of its kind in globally and implies that digital companies must put in place procedures for collecting and verifying the real identities of their users. Note that Facebook has more that 100 million fake accounts and faces the dilemma of continuing as is, attempt to verify them, or delete those accounts. The Data Protection Officer of IVC, presently, Col RN Ghosh (Retd) is responsible for such tagging.
Regulatory disclosure requirements
We align with the requirements of Data Protection which entails control the collection, processing, storage, usage, transfer, protection, and disclosure of personal data of Indian residents to comply with the India Digital Personal Data Protection Act (DPDPA) 2023
📜 Terms and Conditions for Members
Karnataka Veterans Cooperative Ltd (KVCL) and similar for respective State Cooperatives.
Last updated: 19 Oct 25
1.🧍 Membership Eligibility
• Membership is open to Indian defense veterans and their dependent family members, subject to approval by the Board.
• Applicants must submit valid identification, service records, and agree to abide by the Cooperative’s bylaws.
2. 💳 Membership Fees & Annual Subscription
• A one-time membership fee and an annual subscription are payable as per the fee schedule approved by the General Body.
• Fees contribute to internal services such as staffing, office operations, and member coordination.
• Members shall pay actual delivery charges directly to third-party service providers (e.g., courier companies).
3. 📦 Services to Members
• KVCL provides access to services including home delivery of medicines, cooperative purchasing, and welfare coordination.
• Services are rendered exclusively to members and are governed by mutuality principles unless otherwise stated.
4. 📜 Rights & Responsibilities
• Members have the right to vote, participate in General Body Meetings, and access Society services.
• Members must uphold the cooperative’s values of transparency, ethical conduct, and mutual support.
• Misuse of services, false declarations, or disruptive behavior may result in suspension or termination of membership.
5. 📊 Financial Transparency
• KVCL maintains audited accounts and publishes annual financial statements.
• Members may request access to financial summaries and service reports during General Body Meetings.
6. 🗳 Governance & Participation
• Members may nominate themselves or others for Board positions subject to eligibility criteria.
• Elections are conducted as per the Karnataka Co-operative Societies Act and KVCSL bylaws.
7. 📋 Data & Privacy
• Member data is collected solely for cooperative operations, service delivery, regulatory requirements and cooperative’s ethics.
• KVCL adheres to applicable data protection norms and does not share member data with unauthorized entities.
8. ⚖️ Dispute Resolution
• Any disputes arising between members and the Cooperative shall be resolved through internal grievance mechanisms or referred to the Registrar of Cooperative Societies as per statutory provisions.
9. 📌 Amendments
• These Terms and Conditions may be amended by the Board and ratified by the General Body.
• Members will be notified of changes via official communication channels.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to the address indicaed to you by our customer care.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to the address given to you by our Returns Manager.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at indianveteranscorp@gmail.com for questions related to refunds and returns.
Applicable to: State Cooperative Society registered under respective Cooperative Societies Act
Any individual seeking membership must:
For the purpose of membership, “resident” shall include:
To ethically include dual-residency individuals:
Ethical values and principles
Key compliance requirements
Governance and member accountability
Challenges for Members to Overcome through Honor Code
The veterans cooperative will apply for CSC for each ECHS Polyclinic to provide the following services. The Central Organization ECHS are already in the process of engaging VLEs from ESM and the IVC will apply for institutional VLEs as SHGs.